ASQ0905 PLANT TOUR at PHD, Inc.

January 12, 2006

The meeting on January 12 was a plant tour at PHD, Inc.  For more information about PHD, Inc., go to their website at www.phdinc.com.  The evening’s agenda included a wonderful catered dinner consisting of Ham w/cherry wine sauce, Ranch Potatoes and Green Bean Casserole with assorted freshly baked breads and a dessert.  We wre sensitive to your input and provided this meal for $10.00, a discount from our regular meals of $19.00.   

The agenda for the meeting was 

5:30   People begin to arrive; social time in breakroom

6:00   Dinner (breakroom)

6:30   VOC Presentation - Pat Marshall (Conference Room F5)

7:15   Plant Tour - Jeff Langlois

7:45   Adjourn

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Pat Marshall’s presentation is a repeat of a lecture he gave in November at the ASQ/TQM Network All Day Conference.  After researching for a great process regarding Internal Customer Service, Pat was frustrated because there didn’t seem to be anything in the literature that met this need.  Most books have to do with traditional Customer Service.  So Pat dug in and created this process that has been implemented in PHD’s manufacturing facility.  Come and hear a real life example of how understanding who your internal customers are, and meeting their needs can help your business.  Pat will be explaining how to roll this out in your facility and pitfalls PHD experienced along the way.  This promises to be an interesting and fun presentation.  Finally, experience a plant tour at Fort Wayne’s premier company for manufacture of pneumatic and hydraulic industrial automation actuators, designed to help companies across all industries optimize their manufacturing processes.  This event is limited to 30 participants, so get your reservation in today!!  NOTE:  There are three buildings on the campus, we will be in 9030 Clubridge Drive.